P3M Solutions offers live phone and email support Monday to Friday during business hours (Eastern Standard Time). Outside of business hours P3M offers next business day response via email
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or voice message. In addition to live support, the application has FAQ and other support tools built in into the applcation.

Question
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Answer
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I open the application but there is no data
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Select a business plan as a default, then create your own data or access demo data
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I have made changes to investments, inflows, contributions, etc; and I do not see any change in the results
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For changes to take effect, you have to save the Results Chain. It is at that point that all the calculations and propagations are done
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Are investments and benefits always in thousands?
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In most of the tables, investments and benefits are in thousands. The main exceptions are the calculation of hard benefits, which uses actual values for prices, salaries, etc; and the Investment Estimation Tool, which also uses actual values. These values are then presented in thousands automatically
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The connectors are not working in the Results Chain, I drag the arrow but it doesn’t connect to the symbol
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Make sure the zoom in the results chain and the zoom in your browser are both set to 100%
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I cannot save the Results Chain, apparently there is a symbol that is not properly connected, but I can’t find it.
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There are two possible situations:
- Every symbol, should have an outbound and inbound connection, except the Initiatives (outbound only) and Financial Outcomes. Check in case there is a missing connection
- A connector may be there but has not connected to the symbol. To identify which one highlight all the Results Chain by grabbing and dragging the area. Every connection should have two red dots, if it doesn’t, it is probably a false connection.
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